Brass Kuthu Vilaku 14 Inch – Size 1

Shipping Policy

At Chandran Metals we process wholesale orders in 1–2 business days and deliver sacred brass items carefully packed from Madurai.

• Processing Time: Orders are processed within 1-2 business days.

• Shipping Methods: We offer reliable shipping through trusted couriers with tracking available for all shipments.

• Delivery Time: Standard delivery typically takes 8–12 business days within India after processing. Express may be 3–5 business days. Same-day may be possible in Madurai. International shipping times vary based on destination.

• Shipping Charges: Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available for eligible orders.

• Order Tracking: Once your order ships, you will receive an email with tracking information to monitor your delivery.

• Packaging: We package all items carefully to ensure they arrive in perfect condition, reflecting the sanctity of our puja articles.

If you have any special delivery requests or concerns, please contact our customer support team for assistance.

Returns and Refunds Policy

Customer satisfaction is our highest priority at Chandran Metals. If you are not completely satisfied with your purchase, please review our return guidelines below:

• Return Eligibility: Items can be returned within 7 days of delivery, provided they are unused, undamaged, and in their original packaging.

• Non-Returnable Items: Due to the sacred nature of puja articles, certain items such as customized orders, ritual kits once opened, or perishable goods may not be eligible for return.

• Return Process: Please contact our support team within 7 days to initiate a return. We will provide instructions on how to send the item back.

• Refunds: Once the returned product is received and inspected, refunds will be processed to the original payment method within 8–12 business days.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• Damaged or Incorrect Orders: If you receive damaged or incorrect products, please contact us immediately with photos, and we will arrange a replacement or full refund at no extra cost.

We appreciate your trust in us to provide genuine puja articles, and we’re here to help ensure a positive shopping experience.

To maintain the beauty and longevity of your brass and copper puja items, kindly follow these care guidelines:

• Regular Cleaning: Wipe the products gently with a soft, dry cloth after each use to remove dust and moisture.

• Avoid Harsh Chemicals: Do not use abrasive cleaners or harsh chemicals that can damage the metal's finish. Use mild soap and warm water for cleaning if needed.

• Dry Immediately: After washing, dry the items immediately with a soft cloth to prevent water spots and tarnishing.

• Polishing: Use a good quality brass or copper polish occasionally to restore shine and remove any tarnish. Follow the polish manufacturer’s instructions carefully.

• Storage: Store the items in a dry place away from humidity. To prevent scratches, wrap the products in a soft cloth or store separately from other metal objects.

• Avoid Direct Sunlight: Prolonged exposure to sunlight may cause discoloration. Keep the items away from direct sunlight when not in use.

• Handle With Care: Handle your puja articles gently to avoid dents or scratches that can affect their appearance.

By following these simple care tips, your brass and copper puja items will continue to radiate their spiritual beauty and last for generations.