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If your order hasn't arrived yet, please check the shipping confirmation email for your tracking details. You can use the tracking link to get real-time updates on your order’s delivery status. If there is no update or if your package is delayed beyond the estimated delivery date, please contact us with your order number so our support team can promptly assist you.

Courier networks pause on many Indian public holidays, so we do not dispatch on those days. You can still buy wholesale online at chandranmetals.com, on WhatsApp +91 86670 48882, or at our Madurai showroom: 38-39, Lakshmipuram 2nd Street, Madurai 625001 (Monday–Saturday, 10:00–22:30).

Yes, we deliver to most regions across India. During checkout, you can enter your postcode to verify delivery availability and shipping charges. We also provide estimated delivery times based on your location. For any specific delivery queries or if your area is not listed, please contact us directly via email or phone, and we will assist you promptly.

Next-day delivery is not available on all orders. Delivery times depend on product availability, the delivery location, and the chosen shipping method. We offer standard shipping across India usually within 8-12 business days. For urgent deliveries, please contact our support team to discuss possible expedited options. We strive to process and dispatch orders quickly to ensure timely arrival. For more details, please refer to our Shipping & Delivery Policy or reach out to us directly.

It is not necessary for you to be physically present to sign for delivery. However, for security reasons, the delivery person may sometimes request an OTP (One-Time Password) confirmation to ensure the package reaches the correct recipient.